Returns


RETURNS

Return shipping costs are covered by the Seller inside Italian borders. Outside of Italy, returns and return costs are under the liability of the Customer.

To request your return, please respect the following conditions:

  • You have fourteen (14) days from the date of delivery of your order to return your item(s).
  • For online orders, Edesim Srl will reimburse the full purchase price when the product is returned in its original condition, provided it is accompanied by a copy of the invoice, the return receipt and original packaging (boxes, accessories, protective packaging, labels, leaflets, etc.). No product that is stained, damaged, worn, washed or otherwise unfit for commercial use will be accepted,
  • Please try the products on with the greatest care,
  • To retract the purchase, the Customer must notifying the Seller by e-mail at info@eduardodesimone.com by post at the following address.

 

EDESIM srl
Customer Service
C.so Salvatore D’Amato 100
80022 Arzano – Na
Italia

 

  • Products must be purchased from eduardodesimone.com 
  • The refund will be made within 2 days upon the receipt of the products that have been returned by the Customer

 

TO RETURN AN ORDER

If you change your mind, you have fourteen (14) days from the date of your order to return your item (s). You have the option to return your items ordered through Edesim Srls-paris.com to the Edesim Srls store.

To return your items, please follow the procedure described on the return slip included in your parcel:

  1. The Customer must check off on the delivery note the item(s) to return and state the reason for the return. No return can be validated without the delivery note.
  2. The Customer must return the product(s) in their original packaging with the completed delivery note. All accessories accompanying Edesim Srls items (buttons, felt pads) must be returned. 
  3. The Customer must insert this delivery note, completed and signed, in the return box along with the item(s) to return.
  4. The Customer must make sure that the packaging is closed before sending.
  5. The Customer must fix the prepaid postal label on the return box. 
  6. The Customer must deposit the return box at La Poste.

To request your return, be sure to respect the conditions of return. It is NOT possible to exchange a product ordered online.

 

REFUND PERIOD

Upon the receipt of your item(s), and following a quality control, we will make every effort to ensure a refund within 14 days maximum. The exact time depends on your bank’s refund procedures.

Edesim Srls reserves the right to refuse returns that do not comply with the above conditions.

You will receive a confirmation email once your account has been credited. 

Refunds are made according to the same payment methods and currency as the purchase.